ke77 Privacy Policy — How We Keep Your Information Safe

01 Introduction & Scope

Ke77 (hereinafter referred to as "we", "ke77", or the "Platform") is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy applies to the ke77 website, mobile app, and all digital services.

By creating an account, logging in, or using our services on ke77, you agree to this Privacy Policy. We believe you should have full control over your personal information, which is why we present this policy in clear and straightforward terms.

This Privacy Policy of ke77 Terms and Conditions and Responsible Gaming Policyapplicable in conjunction with.

02 What Information Is Collected

Ke77 collects the following types of information:

Personal Identification Information:

• Full name, date of birth & gender
• Email Address & Mobile Number
• National ID or passport number (for KYC verification)
• Current Address

Financial Information:

• Mobile Banking Number (bKash, Nagad, Rocket)
• Transaction history & amounts
• Deposit and withdrawal dates & times

Technical Information:

• IP Address & Device ID
• Browser type, operating system & screen resolution
• Cookie & Session Information
• Login time, location data

Usage Information:

• Gaming history, bet amounts & outcomes
• Preferred games & session duration
• Promotion & bonus usage

03 How Information Is Collected

Ke77 collects information through various methods:

• Provided directly: Information you provide directly during registration, KYC verification, payment, or when contacting support.
• Automatically collected: Through cookies, log files, and tracking technologies while using ke77's site or app.
• From Third Parties: From payment providers, fraud detection agencies, or identity verification agencies.
• Promotional Activities: When you join ke77 through an affiliate or partner program.

04 How Your Information Is Used

Ke77 uses the information it collects for the following purposes:

• To create, manage, and verify accounts.
• To process payments and confirm transactions.
• To prevent fraud, money laundering, and other illegal activities.
• To provide customer service and resolve issues.
• To send promotions, bonuses, and personalized offers (subject to your consent).
• To meet legal obligations and satisfy the requirements of regulatory authorities.
• To improve platform quality and security.
• To analyze usage patterns and ensure responsible gaming.

05 Who Your Information Is Shared With

Ke77 may share information with third parties under limited circumstances and subject to strict confidentiality agreements:

• Payment Providers: bKash, Nagad, Rocket, and other payment gateways — for transaction processing only.
• Identity Verification Agencies: To complete the KYC process.
• Fraud Prevention Agencies: To detect and prevent suspicious activity.
• Law Enforcement Agencies: To comply with legal orders or regulatory requirements — only where mandatory.
• Technology Service Providers: For server hosting, analytics, or security services — under strict confidentiality agreements.

06 Cookie Policy

Ke77's website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

You can delete or disable cookies from your browser settings at any time. However, disabling essential cookies may cause some ke77 features to not function properly.

07 Data Security Measures

Ke77 uses industry-standard security technologies and practices to protect your information. Our core security measures include:

• SSL/TLS Encryption: All data transmitted between ke77 and your device is carried over encrypted channels.
• Two-Factor Authentication (2FA): OTP verification at login can be enabled for an added layer of security.
• Data Masking: Stored sensitive information (such as mobile numbers) is partially masked.
• Access Control: Only authorized personnel within ke77 are permitted to access personal information.
• Regular Audits: Third-party security experts regularly audit ke77's systems.
• Data Backup: All data is regularly backed up and stored on encrypted servers.

08 Your Rights

As a ke77 user, you have the following rights over your own information:

To exercise these rights, please contact ke77's support team. We typically respond to requests within 30 business days.

09 Data Retention Period

Ke77 retains your information for as long as it is necessary or legally required:

• Active Account: All information is retained for as long as the account remains active.
• Closed Accounts: Data may be retained for up to 5 years after account closure for legal purposes.
• Financial Transaction Information: Retained for a minimum of 5 years in accordance with anti-money laundering laws.
• KYC Documents: May be retained for up to 7 years as required by law.
• Marketing Information: Deleted promptly upon withdrawal of consent.

10 Minors' Information

Ke77 is intended exclusively for users aged 18 and above. We do not knowingly collect personal information from minors. If a minor is found to have registered on ke77, that account and all associated data will be deleted immediately.

If a parent or guardian discovers that their child has created an account on ke77, please contact ke77 Support immediately.

11 Privacy Policy Updates

Ke77 may update this Privacy Policy as needed. For significant changes, notice will be sent to your registered email or posted on the Platform. Continued use of ke77 after any changes constitutes your acceptance of the updated policy.

12 Contact & Complaints

For any questions, requests, or complaints regarding the Privacy Policy, please contact ke77's support team:

• Email: [email protected]
• Live Chat: Via live chat directly on the ke77 Platform.
• Response Time: Usually within 24–48 hours

We are committed to full transparency in resolving any complaints related to ke77's Privacy Policy.